Please note that our refund policy does not apply to tours. For events, a 35% deposit is required at the time of booking, which is non-refundable. As a non-profit organization with tax exempt status, RRAAM takes pride in providing our visitors with an exceptional experience. If for any reason you are not satisfied with any purchase of tangible goods, we offer refunds within a 30 day period. Our team is dedicated to providing the best possible service and ensuring that our visitors have an enjoyable and educational time at our museum. Thank you for choosing RRAAM for your cultural experience. to help you understand and to assist you in the creation of your own Refund Policy. you need to request a refund for any other purchases, please contact us and we will be happy to help.